In order to establish a more responsive and citizen-friendly governance, the Municipality of Alamada complies with the CSC and DILG’s call in formulating a Citizens’ Charter that will serve as guidelines of frontline services in our Municipality. This contains information and instructions on how to avail the various services of our municipality, names of official and employees to approach, redress mechanism for grievances and feedback form to give opportunity for the public to give their comments and suggestions. In all, our Citizens’ Charter will serve as a tool to educate the public of our services and to make our governance easier for both client and service provider.

This Citizens’ Charter conforms to RA 9485, otherwise known as “The Anti Red Tape Act of 2007“. The Act requires our local government to expedite action on all transactions as well as upgrade our frontline services dealing with the public. It seeks to cut bureaucratic red tape and clean up transactions in the government. And to carry this into effect, do close monitoring to ensure effective implementation and imposes stiff penalties on violators.

May our Citizens’ Charter serve its purpose – that to provide and encourage a more effective and efficient delivery of services and focus on the commitment towards its citizen in respects of Standards of Services.

Service Pledge
E-Enterprising governance
X-eXemplary performance of local government functionaries
C-Competence of its human resources
E–Empowerment through public participation and education
L–Legislations to promote and protect general public welfare
L–Leadership by example
E–Effectiveness and efficiency in responding to the needs of our clients
N–No partiality in dealing with our clients
C-Camaraderie among the members of the LGU organization
E–Ethical standards in public governance are highly observed

We, the officials and employees of the Municipal Government of Alamada, do hereby swear and pledge to aim for EXCELLENCE in public service, value our constituents and our clients by taking care of their needs with integrity and satisfaction. We further pledge to build people-centered governance and to create a client-friendly environment. We will aim high and fulfill our commitments in the Citizen’s Charter as our means to achieve EXCELLENCE in the public service.

So help us God.

Feedback Mechanism
Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the offices and put it in the drop box located near our Public Assistance and Complaints Desk (PAC Desk).

Send your feedback through our feedback facility: Contact Us form or reach us at our Telephone Numbers (06422) 00-000 and (06422) 00-000 from 8:00am to 5:00pm.

Talk to the Officer of the Day or to the Department Heads of the concerned offices your concerns will be immediately attended by the Officer of the Day at the Public Assistance and Complaints Desk. Thank you very much for helping us continuously improve the quality of government service.